Customer.tv
Social CRM
Paul Greenberg discusses the convergence of CRM, social CRM & Customer Experience
Social CRM — Denis Pombriant shares key findings from Social Media research
Social CRM — Use cases, benefits, risks & payback discussion with Chris Bucholtz
Capgemini VP shares advice in CRM strategy, software, social & mobile
Social CRM, part 2 — Benefits, risks & payback discussion with Chris Bucholtz
Social CRM — Mitch Lieberman offers advice in social CRM design & deployment
Social CRM — A clear and concise illustration of social CRM
Paul Greenberg shares top benefits, metrics & success factors for deploying social CRM
Brent Leary offers practical advice for SMBs deploying a social CRM program.
Michael Fauscette reports cloud CRM research findings and insights
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