Customer Experience Videos

CRM Buyers Guide

Customer Experience


Customer Experience (CX) — Michael Fauscette shares a roadmap to CX success	Oracle SVP Anthony Lye explains Oracle CX software, its benefits & differentiation	Oracle's Anthony Lye explains the differences between Oracle CRM & CX

CRM videos


Customer Experience — Strategy, trends, metrics and technologies with Lior Arussy	Wipro North American Lead, Roy Dube, offers strong Customer Experience advice	Paul Greenberg discusses CX within the context of CRM & social CRM


CX software is being positioned as the next evolution of CRM software. Here's why.	Esteban Kolsky — describes the integral role of CX in strategic customer strategies	Brent Leary shares how SMBs are taking advantage of CX strategy & technologies


Customer Experience — How new interest in CX is altering the CRM software market	Customer Experience — The integral links among CX, CRM and social CRM	451 Enterprise Research Director Martin Schneider offers CX strategy & advice


Ron Tolido of Capgemini offers advice in CRM strategy, CRM software & CX	CX —How CX earns repeat business, loyalty, customer share & brand advocates

CRM


Lior Arussy shares the critical success factors when implementing a CX program	Ray Wang advises a framework to deploy CX and supporting CX technologies